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Track outstanding receivables systematically

Payment reminders are prepared by age, amount and customer relationship. Disputes, partial payments and sensitive customers are routed to an employee.

Modelled annual potential of EUR 30,102 from capacity and possible financing costs

Modelled example scenario – not a client reference

Starting point

A service company tracks outstanding invoices manually. Employees check lists, draft reminders and stop communication when payments or disputes arise. Management wants to reduce effort and improve average days sales outstanding.

·14 hours of manual effort per week
·48 active weeks per year
·EUR 40 fully loaded cost per productive working hour
·5 hours remaining effort for exceptions and sensitive cases
·EUR 12 million annual revenue
·Modelled improvement in days sales outstanding of 6 days
·6.5 per cent financing costs on released liquidity

Modelled potential

Current follow-up covers 672 hours and EUR 26,880 of working capacity per year. At 5 remaining hours per week, 432 hours are released — EUR 17,280 of capacity. At EUR 12 million annual revenue, six days represents around EUR 197,260 of one-time released liquidity. If this amount is used to reduce financing at 6.5 per cent, around EUR 12,822 of annual financing costs could be eliminated. The combined modelled potential is EUR 30,102 per year.

Possible solution

The workflow creates reminders according to agreed rules and stops automatically on payment, objection or partial payment. During the pilot phase an employee approves every message.

Controls

Immediate stop on payment or dispute
Exceptions by amount, customer and escalation level
No legal threats without approval
Logging of every message and decision
Measurement of effort, days sales outstanding and complaints

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