Logistik
Route incoming logistics enquiries faster
Messages are classified by topic, customer and urgency. The responsible person receives a routing suggestion and, for suitable categories, a draft reply.
Modelled annual capacity potential of EUR 15,750
Modelled example scenario – not a client reference
Starting point
A logistics company receives daily enquiries about delivery status, schedule changes, documents, damage and invoices in a shared mailbox. Employees read each message and forward it manually to the responsible party.
Modelled potential
Manual triage consumes around 625 hours and EUR 26,250 of working capacity per year. At a conservatively addressable share of 60 per cent, the annual capacity potential is EUR 15,750.
Possible solution
The system suggests category, priority and recipient. In the first phase an employee confirms every assignment. Only after documented quality may clearly defined, low-risk categories be forwarded automatically.