Kundenservice
Find answers faster without giving up control
Employees receive answer suggestions from an approved knowledge base. Uncertain or sensitive cases remain entirely in human hands.
Modelled annual capacity potential of EUR 57,575
Modelled example scenario – not a client reference
Starting point
A service department answers recurring daily questions about products, deliveries and contract processes. Information is spread across SharePoint, manuals and old emails. Employees search for a suitable answer and adapt it to the individual case.
Modelled potential
Recurring search and drafting work covers 3,500 hours and EUR 164,500 of working capacity per year. A conservative reduction of 35 per cent yields 1,225 released hours — an annual capacity potential of EUR 57,575.
Possible solution
A knowledge assistant searches exclusively in approved documents and creates an answer suggestion with source references. The service employee reviews content, tone and case relevance before sending.